FREQUENTLY ASKED QUESTIONS

Search & browse for answers below. If you still have questions, contact us by email or call us anytime at 262-724-6278.

Do I need web development or programming skills to create a SCHED*?

No. If you can use a spreadsheet, you will be able to use SCHED*

Can I get a customized background or "skin" for my SCHED*?

Yes. Our designers can create a customized background and color scheme to fit the look and feel of your event's website.

Can I mask the SCHED* URL to make the schedule look like part of my website?

Yes. SCHED* can provide you with the IP address for your SCHED*. This will allow your web developer to establish a sub-domain on your event's website to make the SCHED* appear fully integrated with your website.

Can I use SCHED* for registration for my event?

SCHED* is not a registration program.

Can I use SCHED* to allow registrants to RSVP for events?

SCHED* does not currently do RSVP however links to any RSVP information or RSVP instructions can be provided in session details.

Can you send me the code to set-up a SCHED* for my event?

We do not send our code. SCHED* is only offered as a web-based application.

Can I use an iFrame to put SCHED* on my already existing site?

Yes. You can frame SCHED* in an iFrame to append to an already existing site. Some clients in the past have added their schedule to their eventsbot, amiando or eventbrite page

Can I password protect my entire site?

Yes.

Is our data backed up in case of an emergency?

Data is backed up nightly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency. Our hardware is also fully redundant so even if one disk or server fails nothing will be lost and the system will not go down

Is SCHED* secure and confidential? Is our data safe? Where is the data hosted?

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted and professionally managed by MediaTemple, a recognized leader in high-end hosting

Can we change our SCHED* URL?

No. Once you've selected your URL you are unable to change your account.

Are there per-user or per event fees?

No. Every SCHED* plan includes unlimited users and events.

How much does SCHED* cost?

SCHED*'s has packages for conferences with any size budget. Contact us for more details.

How long will my SCHED* last?

Your purchase of SCHED* will give you access to change the event calendar for 12 months however your purchase is only good for one conference, convention, festival, expo or related "larger" event. Contact us for pricing details under our bulk pricing and "white label" solutions.

What is your refund policy?

If you would like a refund for any reason, contact us within 30 days of your purchase and we will refund you the full purchase price, no questions and no hassles.

Do you accept purchase orders or payment by check?

We accept payment via PayPal which includes all major credit cards, debit cards and wire transfers from most major financial institutions

Do you offer non-profit, educational or other discounts?

We do offer discounted pricing for non-profits, educational institutions and related groups.

I purchased SCHED* basic but would like to upgrade my account. How can I upgrade my account?

Simply send us an e-mail with your details and we will contact you.

Do you have an affiliate or reseller program? Do you white label your products?

Yes. SCHED's Affiliate Program pays you a 15% commission by referring customers. You get paid 45 days after customer's first payment. At this time, the program is available to US residents and organizations only.

My conference only has one track of events that all participants follow. Does SCHED* make sense for us?

Yes. SCHED* creates another venue for attendees to interact, helps increase networking opportunities and can create a more connected feel for your events. See the full list of features to see how SCHED* can help enhance your events.

I already have a list of events. Why should I use SCHED*?

There are many reasons to consider using SCHED* including the personal scheduling functionality, mobile formats, data exports, the ability to quickly update the schedule when changes occur and the opportunity to increase networking opportunities among attendees. See the full list of features for more details.

How do I get SCHED* for my event website?

Contact us us for pricing details.

Does SCHED* license its application?

We do not license our application at this time.

Can I add the logos of my conference sponsors to my SCHED* site?

We do not normally add conference sponsor logos to your SCHED* site however will make exceptions on a case by case basis.

What kind of customer support comes with SCHED*?

You will have 24/7 customer support by email, instant messenger, and phone.

Do you have an instruction manual or guide to help attendees learn how to use SCHED*?

SCHED* is very intuitive however we do offer instructions at www.sched.org/instructions

Do you offer phone support?

Yes. We offer 24/7 phone support and one of the SCHED* staff will help to answer your questions. Please be aware we only speak English.

Do you offer e-mail support?

Yes. We offer email support at holla@sched.org and while we usually respond within a few hours, please allow 1-2 business days for a response

How do I change information for an event in my SCHED* site?

The schedule is managed via a web-based spreadsheet interface which will allow you to change and update scheduling information in a quick and easy manner

How do I change the colors based on the categories for each of the tiles?

Colors are determined according to the order in which Event Types are created. The order of colors is red, green, blue, orange, purple, aqua-blue, yellow, gray, teal and pink.

How many Event Types can I create?

There is no limit on the number of Event Types however we recommend limiting to seven (7) in order to prevent confusion among event attendees. If you have more than seven "main" event types, consider generalizing and creating sub-categories. For example assume your event has Panels on issue #1, issue #2 and issue #3. You could make event type 1: Panel on Issue #1, event type 2: panel on issue #2 and event type 3: panel #3. A better solution would be to make the main event type "Panels" and create three sub-event types based on the panels: issue #1, issue #2 and issue #3. The sub-event types will be displayed as a drop down menu under Panels and attendees will be able to select the types of panels they are looking for based on this menu

How many sub-event types can I create?

There is no limit to the number of sub-event types users can create. Sub-event types are case sensitive so "Music" and "music" would appear as two different sub-event types.

What is a sub-event type?

Sub-event types are additional classifications of main Event Types (see question above on Event Types). Sub-event types become visible when hovering over the main event types in the Menu toolbar (gray strip with Date & Venue). Sub-event types help users to understand the different main event types. For example, the main event type could be music and the sub-event types could be rock, classical and country.

Is there a limit to the number of characters I can put in the description field on the spreadsheet?

Yes. There is a 256-word limitation. If you need to include a longer description, create a hyperlink to an existing page that includes the additional details.

Can I include pictures or video in the detailed event session pane ("Tiles")?

Yes. Pictures, video and audio can be added to the detailed event session pane and is revealed when users hover over the related tile. Please contact us if you'd like to integrate rich media into your schedule.

What are event_keys ("Event Keys")?

Event Keys are unique identifiers for your individual sessions. They can be any alphanumeric combination you choose and should not include spaces. For example 123, ABC, Meeting1, panel_2 are all examples of acceptable Event Keys. Event Keys are not shown to attendees however they are very important. Event Keys allow our system to create a new Tile (see above question) for your information. Each session for your event must have a unique Event Key in order to be shown on your SCHED* site and allow attendees to add to their personal schedule. Once an event key is created, you must not change it.

Are "Event Keys" case sensitive?

No. Event Keys are not case sensitive. This means our system reads "ABC" and "abc" as the same thing. Please keep this in mind to prevent sessions from being properly reflected on your SCHED* site.

Can I change an Event Key?

No you should not change an Event Key. Instead, make a new session with the desired event key and copy the relevant information. Be sure to mark the old session "inactive" by changing the "Active" column to "N". Never delete any rows that have an event key.

A session was cancelled. Can I delete the row from the Google document?

No you should never delete any rows or columns on the Google document. If a session has been cancelled or you do not want it to show up on your SCHED*, change the "Active" column to "N". This will remove the session from being reflected in your SCHED*.

Can I include hyperlinks in my SCHED*?

Yes. Hyperlinks are allowed in various fields including the description fields and speaker field

How do I create a hyperlink in my SCHED*?

Hyperlinks are only allowed in the description field and panelist fields, and can be created by following this example:
Type:
<a href="http://www.sample.com">Sample Here</a>
Attendee Sees:
Sample Here

Can I bold text?

Yes, just surround the text you want bolded with <b> on either side. In the below example "Sample Text" would be bolded.
Type:
<b>Sample Text</b>
Attendee Sees:
Sample Text

Can I insert a line break (i.e. start another line)?

Yes, just insert <br /> before the word where you would like the line break to occur. See the below example
Type:
This is text. <br /> This is the start of a new paragraph.
Attendee Sees:
This is text.
This is the start of a new paragraph

Can I include images in the description field?

Yes. Please contact us if you would like to integrate images into the description field of your SCHED*.

What is an administrator? Can we have multiple administrators? How do I give someone administrative access?

Administrators can create and edit the detailed session information and SCHED* offers unlimited administrators. Access is granted by inviting selected persons via email.

How do I delete an event?

Never delete an event. Turn the Active column from 'Y' to 'N'. This will remove the selected event from your SCHED* site as well as all connected personal agendas.

How do I create a profile?

After logging in, go to My Account » Profile

Can I hide my schedule and profile from other people?

Yes. Select the "Hide my schedule and make my status unknown to others".

How do I post a comment about a session?

Type in the field marked "Add/edit a note about this event" and click "Save".

Who can see the comments I post about a session?

Anyone viewing the detailed session information can see your comments. Your comments are public.

How do I create a group calendar?

You can create a group calendar by combining usernames separated by commas (no spaces) in the browser window. Ex: http://sxsw2009.sched.org/gtmcknight,donewaiting,trammell

How do I view another user's schedule and profile?

Click on the user name to view another user's schedule and profile.

How do I add another user's events to my schedule?

While viewing the other user's schedule, click "Attend" or "Leave" to add or remove the selected events from your schedule.

What are "Busy Bodies"?

Busy Bodies are users who have added the most items to their personal agendas.

Do I have to provide my mobile phone number to create an account?

No. A mobile phone number is not required to create an account.

How do I export my SCHED* calendar to my other calendar programs like Microsoft Outlook, Google Calendar or Apple iCal?

Select the "iCal" button on your personal schedule page. This will create a data file that can be imported into your calendar program.

I downloaded my calendar using the iCal export function. Will it stay up to date with schedule changes?

Unfortunately your calendar will not stay up to date with session changes. In order to get the most recent changes, be sure to update your iCal file download.

Can I print my personal agenda?

Yes. Personal schedules are print ready.

How do I print my personal schedule?

Go to your personal schedule page and click the print icon

How do I add an event to my schedule?

If on the main schedule page, select the box to the right of the square in any tile. A green check mark should appear. If viewing others schedules or in a group calendar, select "Attend" to add the even to your schedule.

How do I remove an event from my schedule?

If on the main schedule page, select the green check mark until it becomes a red "X". If viewing other's schedules or in a group calendar, select "Leave" to remove the event from your schedule.

What is the "embed" button on my personal agenda for?

The embed function provides users with the code to embed their personal schedule on another website. For example, if you had a personal blog, you could paste the code provided under the embed function onto your site to share your schedule. The code is linked to your site so it would automatically reflect any changes you make.

Is there a mobile version of my SCHED* site available?

Yes. All SCHEDs are iPhone ready and can be viewed on most mobile browsers.

Do I need an iPhone app in order to see and interact with the schedule?

No, an iPhone application is not required to see and interact with the schedule.

How do I export my SCHED* calendar to my other calendar programs like Microsoft Outlook, Google Calendar or Apple iCal?

Select the "iCal" button on your personal schedule page. This will create a data file that can be imported into your calendar program.

I downloaded my calendar using the iCal export function. Will it stay up to date with schedule changes?

Your calendar will not stay up to date with session changes. In order to get the most recent changes, be sure to regularly update your iCal download.

Do I have to host my SCHED* site on my server?

No, SCHED* is fully hosted on our servers

What browsers are compatible with SCHED*?

SCHED* is compatible with all the most common browsers including Internet Explorer, Firefox, Safari and Opera.

Do I need to download any software to run your application?

No, SCHED* is a web-based application.